FAQ

What types of products do you offer?

At Noma Enterprises, we provide a diverse range of high-quality electronics and accessories. Our offerings include the latest wireless audio technology, such as Apple AirPods, and practical solutions for data storage, like the axGear USB HDD Enclosure. We aim to enhance your everyday experiences with our innovative products.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment's progress online. If you have any questions about your order status, feel free to reach out to us!

What is your return policy?

We have a 30-day return policy. If you wish to return an item, it must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please contact us at thenomaenterprises@gmail.com to initiate the return process.

Do you offer exchanges?

Yes, we do! The fastest way to get a new item is to return the one you have and make a separate purchase for the new product once your return is accepted. If you have any questions about the exchange process, just let us know!

What should I do if my item arrives damaged?

We’re sorry to hear that! Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right for you.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific product, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. However, if it has already been shipped, you will need to follow our return policy to send it back.

How can I contact customer support?

You can reach our customer support team by emailing us at thenomaenterprises@gmail.com. We’re here to help and will respond to your inquiries as quickly as possible!